![]() I used a tool called Mind Mapping to generate insights, user stories and design concepts. Primarily as it’s mobile so context changes very frequently meaning we have lots of users, behaviours and problems to consider.ĭifferent modes of transport, different levels of stress, travelling alone, travelling together, weather isnt great - where to start? The first task I had was to generate some insights and requirements based on my own experience with using Citymapper. Happy now? Happy? Fine.” How to improve it?Īlthough Citymapper is a tool a lot of us use and love, it’s quite challenging to design for. This version now makes about 1.5% more sense than the previous one.įavourites is now ‘My Stops’ and is higher up on the home screen. “Following 4.0 we’ve been listening and have fixed and polished a few things. Check out how they described a simple app update in the app store. This comes across in copy through the interface or even communication to users outside the app. The tone and branding still has the feel of a garage startup (and I mean that as a compliment), the app UI uses a lot of the original, out of the box iPhone GUI elements, and the tone feels playful giving it some personality. The ability to crowdsource data from its users will only make it more compelling as they move into developing markets with poorer transport infrastructure. It is the social features that make Citymapper truly unique, being able to share an ETA easily with someone so they can get live updates on your progress, crowdsourced information on which carriage to get on and off at to make changeovers easier on the train or tube and regularly collecting feedback from users to implement improvements on the app. ![]() More socially connectedĬitymapper positions itself as “making cities more usable by using the power of mobile and open transport data to help humans survive and master them.” ![]() Plus as I’ve started using it again, how I would redesign it based on my own experience of it. This got me thinking about what made it distinct (and better) than Google or Apple Maps. Since Google Maps launched a very passable public transport feature for routes to get about, Citymapper has sat idly on my phone. Recently I have fallen in love with Citymapper.
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